Refund policy

Return & Exchange Policy

At Shopcraving, your satisfaction is our priority. We carefully inspect each order before dispatch, but if you face any issues, our return and exchange policy is here to help.

Eligibility for Returns & Exchanges

Orders are eligible for return or exchange only if:

The product design or colour differs from what was displayed on our website.

The product arrives damaged or defective.

 

Important Requirements

Customers must provide clear proof of the issue by recording a minimum 30-second unboxing or defect video within 24 hours of receiving the product.

The video, along with your Order ID and details, must be sent to us on Whats App at +92 342 2354856.

Processing Time

Once approved, returns or exchanges will be processed within 15–30 working days.

Refunds will be issued after we receive and inspect the returned product at Shopcraving.

Refunds will be made via the same payment method used at checkout (or via bank transfer for Cash on Delivery orders).

Non-Returnable Items

Products without valid video proof.

Returns/exchanges requested after the 24-hour window.

Products damaged due to customer mishandling.

Our Commitment

We aim to make the return/exchange process as smooth as possible while maintaining fairness for both our valued customers and our brand.

If you have any questions, please feel free to reach out to us on Whats App or email us at shopcravingpk@gmail.com.

Effective Date: 26th September 2025